Digital shopping. Dissatisfied with them?

DID YOU KNOW THAT, do we consumers have common rights that protect our digital shopping of products and services?

As a result of the effects of the pandemic and the necessary containment, many people have opted for digital shopping of products, goods and services over the internet, Likewise, entrepreneurs who did not yet have this type of purchase have had to implement it to minimize the economic impact we face in the country.

However, in the face of increasing demand, even large companies have had challenges and difficulties that cause the non-fulfilment of their deliveries, the products arrive battered or in poor condition, the unilateral cancellation of orders or delay in refunds.

In this regard, there are two ways to make a complaint; the first is to go to one of the specialized public institutions and to conduct the conciliation procedure provided for in the Act; and the other is to go to the competent judge to defend our consumer protection rights.

In this sense, the claims can be presented individually, but sometimes we locate in social networks or in the buying platforms that there is a widespread noncompliance by one or several suppliers, if it is possible to gather 30 (thirty) at least dissatisfied with the purchase and sale of consumer or service goods, there is the possibility of filing a Collective Action in any of the above ways.

Finally, it should be mentioned that collective action is a very effective legal tool to protect the rights of a group of consumers who have made digital shoppingp against one or more suppliers that violate their common rights, regardless of whether each has a specific claim for various behaviors or supplier default. It also reduces the costs of filing individual claims or lawsuits.

Therefore, if you have one or more claims arising from digital shopping, against any provider, you may not be the only one, so go to the lawyers of Bandala | Díaz | García to follow up on all your doubts and accompany you at every stage of your claim.