E-COMMERCE AND HOT SALE

HOT SALE is a program promoted by the Mexican Online Sales Association, whose aim is to promote e-Commerce or e-commerce in Mexico. Due to the health contingency, this year the deadline for consumers to purchase products or services from more than 400 brands was extended; this measure is expected to reactivate the Mexican economy.

However, on the whole, we consider that consumers may find one of the following situations:

• Some (not all) companies, prior to the start of HOT SALE, increase the prices of products and services so that when applying offers and discounts they remain in a normal price range.

• The existence of false offers, which are those where a trader offers the sale of a product or service at a given price, but at the time of purchase the price is higher than the price initially offered.

• When the purchased product arrives at your door, it may have factory defects, arrive ill-treated or in bad condition, with missing parts or articles and some merchants do not want to be held liable after the sale.

The above examples are some of the scenarios that may occur during the procedure of buying through e-commerce platforms for HOT SALE; therefore, we affirm that there are public institutions to which consumers can turn to demand, depending on the specific case, that the product be returned, that the missing parts or articles be delivered, that the price offered be respected and even, traders are punished for false offers.

For the above, if you have any controversy when purchasing a product or service in HOT SALE sales or in any e-Commerce purchase. Contact us Bandala | Díaz | García study the specific case to create the best strategy for you and your needs.